"From the first encounter with the team, we felt in very safe hands. Lindsey Cryer, the team's administrator who initially dealt with us and was with us throughout the process, was kind, considerate, heart felt and professional. Leah Wakely, our funeral director, ensured that all of our wishes were met, and actually exceeded our expectations. We loved the land-rover hearse, as we knew this would have meant a great deal to our father, the wild moorland flower arrangement was beyond our expectation, and all of our wishes were carried out with care, attention and reverence. What a brilliant team, who kept our dad safe until we had said our goodbyes. Thank you for caring."