"Dear Frank,
Myself, Emily & George thank you for caring for us so graciously after Mervyn died. You came into peoples' lives at their worst possible time but you showed such a caring nature, listened to what we wished to have for Mervyn's unique burial and made that happen. You, along with the Pall Bearers made the day the 'best, worst day of our lives' by the way you professionally, but discreetly blended into the 'theme' of the day. I feel you went above and beyond your normal working practise for which I will be eternally grateful for.
You are a wonderful team and I thank you from the bottom of my heart.
With all my love Sarah"